SEND Information Report 13
13. What should I do if I am not happy with any aspect of SEND policy or practice or if I wish to make a complaint
Malden Manor School aims to communicate openly with all parents and fully involve parents and carers of children with SEND in making decisions about the support and provision for their child.
If any parent /carer is unhappy with the education or support that their child is receiving, we encourage that person to talk to the child’s class teacher in the first instance. Alternatively they may wish to speak directly to one of our SENCos, the Inclusion Leader or the Headteacher. Any of these preferences can be arranged through the school office.
Our school aims to be fair, open and honest when dealing with any complaint. We aim to resolve complaints through dialogue and mutual understanding, putting interests of the child at the heart of these dialogues. We hope that any issues can be resolved in this way.
The Complaints Policy outlining procedures for this process is easily accessible on the school website.
Parents may also use the SEN Tribunal to appeal against Local Authority decisions on Statutory Assessments for Education Health and Care Plans.